Welcome to the Virtual Acorn Product
This page provides access to the on-line unlock code request system. Please take the time to read through any supporting articles and to follow any instructions that are applicable.
We are currently testing an improved and updated unlock code request handling system called RUCHS, click on the logo above to try this new system.
RUCHS is designed to offers a faster service and it checks the information before sending it to us so errors get picked up and corrected at the time of entry. With the current system some data errors are not picked up until we come to generate the unlock code.
The new system connects to a portable offline database so we can reply quicker and you get your VirtualRPC running sooner. The details you provide the new system are used to process the unlock code request and then update our offline database. Once an unlock code request has been approved it's emailed to you and then any files relating to the request are permanently deleted from the VirtualAcorn server. Whilst your data is being held by RUCHS, pending an unlock code request approval, it's protected by 256byte encryption and stored in a secure area.
Like all new services there is always the chance of something going wrong. We have tested the system extensively with 1000's of test requests before release but we are classing this release as a Beta as there is the very remote possibility of an unlock code request getting malformed. If you would like to try the new service please click the RUCHS banner. If you have any feedback about RUCHS please lets us know using the email address at the foot of this page.
If you encounter an error using RUCHS then you can click on the following link to use the old system, but it may take up to two working days for a request to be processed. Click here to use the old system.