VirtualAcorn Product Registration System Help Page

This page provides help on the VirtualAcorn unlock code process.

How do I install my VirtualRPC?

make sure that your PC or Mac is running. Now insert the VirtualAcorn CD into your optical drive and follow the instructions supplied in the printed installation guide.

What do I need to send to VirtualAcorn to get an unlock code?

This may depend on the circumstances. The very least we will need will be:

• Your e-mail address.
• Your CD serial number (printed on your CD).
• Your product ID number (shonw on screen in the VirtualRPC Product Registration Window).

If you are moving an existing VirtualRPC installation to a new machine then we will also require:

• Confirmation that VirtualRPC has been un-installed from the old machine.
• Confirmation that VirtualRPC will not be re-installed on the old machine.

Alternatively, if you are re-installing VirtualRPC on the same machine and have misplaced your unlock code then we will also require:

• Confirmation that VirtualRPC is still installed on the same machine.

How do I install my VirtualRPC on a machine without an optical drive?

Assuming you have another PC or Mac you can copy the contents of the VirtualAcorn CD to a pen drive. You can then insert the Pen drive in the machine with no optical drive and run the installation from there.

Where can I find my CD serial number?

Your CD serial number is printed on your CD, the example below shows where it can be found:

The number shown above is an example, your number will be different.

Where can I find my Product ID serial number?

Your Product ID number is shown on screen when you run VirtualRPC. The examples below show you where in the window it can be found:

The numbers shown above are an example, your number will be different.

Your product ID number contains 12 digits, then a dash (minus sign) then a further 6 digits. There are no spaces and the code is made up of the numbers 0 to 9 and the letters A to F. For example 123456789ABC-DEF123.

You do not need to keep the VirtualAcorn window on screen whilst waiting for an unlock code. You can shutdown your computer if you need to. To get the product registration window back on screen simply double click on the VirtualAcorn icon once you have obtained the unlock code via phone or e-mail.

Where can I find my RISC OS serial number?

Inside your VirtualAcorn DVD pack will be a RISC OS licence sticker. If your machine was purchased from a dealer then the RISC OS sticker may be stuck to the computer. If your VirtualRPC was purchased directly from VirtualAcorn then the sticker will usually be stuck below the disc spindle on the left hand side:

Do I have to use this system to obtain an unlock code?

No, you can ring us on 01283 522969 between 10:00am and 4:30pm from Monday to Friday. You will not be able to obtain an unlock code by phone outside of these hours.